Return Policy


Last updated August 13, 2025

REFUNDS

All sales are final and no refund will be issued.

All of our products are custom-made and crafted specifically for you based on your individual selections and specifications. Because each item is produced on demand according to your order, all sales are final and we cannot accept returns, exchanges, or cancellations once your order has been placed. This policy does not affect your statutory rights in the event of items being defective or damaged upon delivery. In such cases, please contact our customer service within 14 days of receipt to arrange for a replacement.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@heybalu.com
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